INTERNAL SALES – (Including Cold Calling: Seeking Opportunities)

Location: Hungerford, Berkshire, U.K.                            NO JOB AGENCIES THANK YOU!

GRADUATE REQUIRED – Engineering Degree / HNC / HND

This full- time position requires an experienced customer service/support professional who will serve as a key inside team member and support person to  Westfield’s assigned customers and Sales Leads. Working directly with the Sales Director and other Sales Staff, this Position requires a self-motivated, detail-oriented individual with exceptional technical, analytical and communications skills. Must be PC literate with a working knowledge of MS Word, Excel and Outlook. A strong work ethic, demonstrated reliability, positive attitude, financially aware, and the ability to work with minimal supervision are absolutely essential in this highly visible position. 

The ideal candidate will possess prior sales and/or customer support experience in a technical environment, an Engineering degree / HNC / HND is preferred and the ability to work in a fast-paced, multitasked environment. 

Job responsibilities include but are not limited to: 

• Provide exemplary customer service by serving as a key contact and relationship builder for Westfield’s assigned Sales Leads and Customers.
• Develop or possess an extensive working knowledge of connectors and cable assemblies and the industry.
• Possess professional cold calling skills and have the confidence to ask a customer for the order. (We currently have over 4000 sales leads to contact during  2006)
• Update and Utilise CRM Software: ACT / Goldmine
• Prepare E-mail Newletters / Mailshots / Surplus Stock Marketing Campaigns
• Cold Call our Sales Lead Database, after viewing prospects / customers websites to gather marketing information, gathering the names of key customer contacts, updating our marketing software system, seeking out opportunities, then following through with e-mail, letter, visit, fax or phone calls.
• Occasional  visits to customers throughout the U.K.
• Obtain price and delivery information when necessary from Westfield’s suppliers, manufacturing partners and associated companies.
• Organise and prepare samples, quotations and delivery information to Customers.
• Follow up samples and quotations with customers, negotiate and ask for new and repeat orders.
• Liase with suppliers and customers for the preparation of forecast’s, Westfield stock levels, customer contracts and Buffer Stock / Faxban / Kanban agreements.
• Receive and forward quotations and orders from customers to Order Processing Department. Later becoming responsible for own order entry onto the companies computerised system. (Sage Sovereign)
• Provide rapid and thorough quotation and inquiry follow-up.
• Regularly, provide assistance to Westfield’s Sales Representatives and personnel.
• Enter and manage information using Westfield’s database management systems.
• Provide accurate daily communication and responses to manufacturing via e-mail, phone, and or fax.
• Ensure rapid resolution of customer complaints by assisting with investigations and coordinating with internal departments, management and suppliers.
• Regularly, interface with Engineering on technical issues and drawing requests.
• Continuously, provide updates and reports to the Managing Director / Sales Management on customer issues, product design in, demands, forecasts etc.
• Provide input and assistance for continuous improvement to the Managing Director.
• Assist Accounting, Operations, etc., to resolve problems in a timely manner.
• Process and coordinate RMA's and NCR's with manufacturing, engineering and customer, always complying with our ISO9001: 2000 quality management procedures / system.  
• Assist with answering telephones and other duties as required.

Required Skills:

• PC literate with a working knowledge of MS Office software, including Outlook, Word, Excel, Excellent typing, verbal and written communication skills.
• Exemplary customer service skills and attitude.
• Self motivated with strong organizational and follow-up skills.
• Ability to learn rapidly and work independently with minimum supervision.
• Excellent analytical skills and attention to detail.
• Highly developed interpersonal skills.
• Ability to learn rapidly and work effectively with minimum supervision.
• Leadership and initiative.
• Strong technical abilities and aptitude.
• Flexible attitude to complete tasks to set deadlines, be aware of time issues, business / quality cost’s, profitability.
• A good command of the English language is essential, as well as proficiency in maths.

Please either Fax, Post or E-mail your CV along with Salary Expectations to:

Steve Chappell  (Managing Director)

Westfield Distribution Limited, Unit 2, Station Yard, Station Road, Hungerford, Berkshire, RG17 0DY.

Tel: 01488 685183         Fax: 01488 685430   E-mail: vacancies@westfield.co.uk

Westfield is an equal opportunities employer.